The terms, and
what we do with your details.

Part one — Terms

These terms apply when you ask us for a quote and when we carry out work for you. They sit alongside your quote and invoice. If anything in your quote contradicts this page, the quote wins, because it describes your specific job.

We are Stone Shield Sydney, a stone protection film business operating across Greater Sydney.

01  Quotes and pricing

Quotes are free and carry no obligation. A quote is valid for 30 days unless it says otherwise.

We quote on the information you give us and on what we can see during the assessment. If the surface turns out to be materially different on the day, for example it is larger than described, or it has damage or a previous coating we could not see, we will stop, tell you, and give you a revised price. You are free to decline at that point and you will not be charged.

Prices include GST unless stated otherwise on the quote.

02  Booking, access and timing

You agree to give us safe and reasonable access to the surface at the agreed time, with the area cleared of belongings, appliances and anything else sitting on it.

Timeframes we give are estimates made in good faith. Most kitchen benchtops are finished in a few hours; larger or more complex jobs can take a full day.

If we arrive and cannot start through no fault of ours, for example nobody is there to let us in or the surface is not clear, we may charge a call-out fee. We will always tell you the amount before applying it.

03  The surface before we start

Please tell us about any previous sealer, coating, polish or repair applied to the stone. These affect how the film bonds and we may not be able to detect all of them by eye.

We inspect the surface before we begin and will point out any damage we find. Marks, etching, chips and cracks that were there before we started are not caused by us and are not our responsibility. Film is protection going forward, not a repair of what has already happened.

Stone is a natural material. Colour, veining and tone vary between slabs and across a single slab, and can change over time. That is the stone, not the film.

04  Payment

Payment terms, including any deposit, are set out on your quote and invoice. Your lifetime warranty starts once the invoice has been paid in full.

05  Cancelling or rescheduling

Let us know at least 24 hours before your booking if you need to move or cancel it and there is no charge. We will do the same for you. If we have to move your booking, we will offer you the next available time that suits you.

06  Warranty

Every installation comes with our lifetime warranty. What it covers, what it does not, and how to claim are set out in full on the warranty page.

07  Our responsibility and yours

We are responsible for carrying out our work with due care and skill, and for the film performing as described. To the extent the law allows, we are not responsible for indirect or consequential loss, or for damage caused by the things listed as exclusions on the warranty page.

These terms are governed by the law of New South Wales.

08  This website

The content here is general information about what we do. Photographs and videos show real work, but the appearance of any finish depends on your stone, your lighting and your space, so treat them as indicative rather than a guaranteed result.

We may update this site, including these terms, at any time. The date at the top of this page tells you when it last changed.

This website is hosted, maintained and measured with the help of third-party service providers acting on our behalf. Information you send through this website is handled as set out in the privacy section of this page.

Part two — Privacy

We are a small business and we treat your details the way we would want ours treated. We handle personal information consistently with the Australian Privacy Principles.

09  What we collect

Through the quote form on this site, we collect only what the form asks for:

• Your full name
• Your email address
• Your phone number
• Your suburb
• Your answers about the job: what you are protecting, the type of stone, the finish you would like and where the project is up to
• Anything you choose to write in the message box
• The page of this site you sent the form from

If you call or email us instead, we collect whatever you tell us in that conversation. If we quote or carry out work, we also keep the job details, the address, and the invoice.

Please do not send payment card details, bank details or identity documents through the form. We will never ask for them that way.

When you browse the site, we also keep cookie-free visitor statistics that do not identify you. Section 11 explains exactly what they record.

10  Where your details go

This site only collects your details when you submit a form. Nothing you type is read until you press the send button and the form accepts your submission. Your answers then go to the form-processing service we use, which emails them to us. A copy also goes to the enquiry inbox run by our website service provider, where we store, manage and reply to enquiries. When a new enquiry arrives, we may get an email alert, sent through an email delivery service.

Passwords, card or bank numbers, identity numbers and uploaded files are never copied to that inbox.

To run this site and handle enquiries, we use trusted third-party service providers for website hosting and content management, cookie-free visitor statistics, processing and storing enquiries, and sending emails. We use our website service provider’s tools to change the words and pictures on this site, and that does not involve your personal information.

Those providers act on our behalf and only for these purposes. Your information is sent encrypted (HTTPS), and only we, and our service providers where they need to (for example to give us support), can access it. We take reasonable steps to protect your information, and beyond those providers it stays inside Stone Shield Sydney.

We do not sell, rent or trade your details. We do not share them with other businesses for marketing. We do not add you to a mailing list. We use what you send us to reply to you, prepare your quote, arrange and carry out the work, and keep our own records.

The enquiry inbox and our website service provider’s visitor statistics are stored in Australia, in Sydney. Some of our service providers, such as form processing, email delivery and website hosting, may process information outside Australia, including in the United States. That is normal for email and web services, and by sending us an enquiry you accept that your details are handled that way.

11  Cookies and tracking

This site sets no cookies, shows no advertising, has no tracking pixels and does not track you across other websites. We do not build a profile of you.

Our website service provider keeps cookie-free visitor statistics so we can see how the site is used. For each page view it records the page address, the general type of device (phone, tablet or computer, worked out from the screen width), where you came from (“direct”, a search engine, social media, or only the domain name of the website that linked to you, never the full address), and the date and time. It also counts clicks on our phone number and email links and on a few main buttons, such as the free estimate buttons, and counts form submissions. Section 10 explains what happens to the answers themselves.

To count unique visitors each day, your IP address and browser details are combined with a secret value that changes every day and turned into a one-way code. Your IP address itself is not stored. The code cannot identify you, and it cannot follow you from one day to the next or across other websites.

If your browser sends a “Do Not Track” or “Global Privacy Control” signal, our website service provider’s statistics are not sent at all.

Our website host also keeps its own cookie-free visitor statistics. For each page view it records the page address, the domain name of the website that linked to you, any campaign tags in the link you followed, the country you are visiting from, the general type of device, and the name of your browser and operating system. It counts unique visitors with an anonymous code rather than a cookie, and it does not identify you.

One thing worth being straight about: the fonts on this site are loaded from Google Fonts, so your browser makes a request to Google to fetch them, and Google receives your IP address as part of that request. This is how almost every site using web fonts works, and it happens whether or not you contact us.

12  How long we keep it

• Enquiries: kept in our enquiry inbox until we delete them. If we have not, they are deleted automatically 24 months after they were last opened or updated, after we have been given notice. Enquiries marked as spam are deleted within 30 days.
• Job records: for as long as your lifetime warranty applies, plus 12 months, so we can honour a claim.
• Invoices and tax records: five years, because the tax law requires it.
• Visitor statistics: our website service provider keeps detailed statistics for up to 13 months. Summarised totals, such as visits per day, may be kept longer.

13  Seeing, correcting or deleting your details

You can ask us to access, correct or delete the information we hold about you. Email us and ask. We will confirm it is you, then show you what we hold, correct anything wrong, or delete it. We will respond within 30 days.

The one limit: where we are required to keep a record for tax purposes, or need it to honour a warranty you may want to claim on, we will keep that record and tell you which one and why.

If you are unhappy with how we have handled your information, tell us first and we will try to sort it out. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

14  Contact

• BusinessStone Shield Sydney
• Phone0450 200 382
• Emailjonahharmes55@gmail.com
• Hours6:00 am to 6:00 pm, seven days